When you’re happy, we’re happy.
100% satisfaction guarantee
Our guarantee is rooted in our mission: to change the lives of people, every day by making high-quality, sustainable CBD products available to everyone. That’s also why every JoySol product has a 45-day 100% money-back guarantee.
If you’re not satisfied, simply fill out the form below to request a refund. (Terms and conditions apply).
Terms & Conditions
Herbal Brands, Inc. 45-Day Satisfaction Guarantee: Herbal Brands, Inc. proudly stands behind JoySol and quality controls. We offer a 100% satisfaction guarantee to the original purchaser of JoySol who purchased our Product from www.JoySol.com or from one of our authorized sellers. Open to US Residents only.
After filling out the online form, you will receive an email with instructions on how to make a claim. You will be required to mail in the email, your proof of purchase (such as your original receipt), and the UPC barcode from the box or label of the Product (or you may be provided with alternative instructions related to the provision of proof of the barcode for certain products) to: Attn: JoySol Refund, Herbal Brands, 1430 W. Auto Dr., Suite #101, Tempe, AZ 85284. You are responsible for costs incurred in mailing in the required guaranteed request information. Any refund that is granted will be based on the purchase price on the receipt and may take 8-10 weeks to process, once received. Consumer pays all taxes, and any taxes paid will not be refunded. Herbal Brands reserves the right to verify information, require a proof of purchase, or deny Guarantee requests in its discretion in cases of suspected fraud or if the customer has abused the Guarantee. Please note that because we are unable to control the quality of our Products sold by unauthorized sellers, unless otherwise prohibited by law, the Herbal Brands, Inc. 45-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers.
One time use only. Not valid with any other offer. No cash value. Void where prohibited by law. One refund per household per 12 month period. U.S. Residents will receive a MasterCard® Prepaid Card (the “Reward Card”). Prepaid card is issued by Sunrise Banks N.A., Member FDIC, pursuant to a license by MasterCard International Incorporated. This card is administered by Wirecard North America, Inc. U.S. (including Puerto Rico) offer is only payable in US Dollars. Mastercard is a registered trademark of Mastercard International Incorporated. MasterCard is accepted at millions of locations worldwide. Card valid for up to (12) twelve months; unused funds will be forfeited at midnight EST the last day of the month of the valid thru date. Once expired, this card is void and will not be replaced. If you do not spend all the funds on the card prior to the expiration date, the remaining funds will not be available to you. You have no right to the funds except to use them for authorized transactions prior to the expiration date shown on the card. Subject to applicable law, and except as otherwise provided in the Cardholder Agreement, this Card is not redeemable for cash or recurring payments. Read Cardholder Agreement for complete terms and conditions, including a binding individual arbitration clause. The Card is issued for loyalty, award, or promotional purposes and is not a gift card; nor is it intended for gifting purposes. No money has been paid by you for the card. Card terms and conditions apply, see login.wirecard.com.
® Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.